Privacy Policy for RaffleHero uk

Effective Date: 17/08/2024

Introduction

RaffleHero Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rafflehero.co.uk/

Who We Are

Our website address is: https://rafflehero.co.uk/

Personal Data Collection

Giveaways and Competitions

When you enter any of our giveaways or competitions, we may collect the following personal information:

• Name
• Email Address
• Telephone Number
• Address
• Financial Data

We use this information to contact winners, fulfill prize deliveries, maintain internal records for tax purposes, and notify you about upcoming giveaways and competitions. Rest assured, we do not sell your data to third-party companies.

Comments and Media

When visitors leave comments on our site, we collect data shown in the comments form, the visitor’s IP address, and browser user agent string to assist with spam detection. If you upload images, avoid including embedded location data (EXIF GPS) as this can be extracted by site visitors.

An anonymized string (hash) created from your email address may be provided to the Gravatar service. The Gravatar service Privacy Policy is available at Automattic’s Privacy Policy. After approval, your profile picture becomes visible in the context of your comment.

E-Commerce Data

When you visit our site, we track:

• Products you’ve viewed for showing recently viewed items.
• Location, IP address, and browser type for estimating taxes and shipping.
• Shipping address to calculate costs and fulfill orders.

During purchase, we may ask for your name, billing/shipping address, email, phone number, payment details, and optional account information (username and password). This data helps us:

• Send order information.
• Process payments and prevent fraud.
• Comply with legal obligations, like tax calculations.
• Improve our offerings and send marketing messages if opted-in.

We store order information for 15 years for tax/accounting purposes, including your name, email, billing, and shipping addresses. Comments and reviews are retained indefinitely.

Cookies

We use cookies to enhance your experience:

• Comment form cookies save your name, email, and website for a year for convenience.
• Login page sets a temporary cookie to check if your browser accepts cookies.
• Login and screen options cookies last for two days and one year, respectively.
• Article edits save a cookie indicating the post ID, expiring after one day.

Embedded Content and Analytics

Articles may include embedded content (e.g., videos), which behaves as if you visited the original site. These sites may collect data, use cookies, and monitor interactions. For analytics, we use cookies to track website behavior. Google and other partners help us understand user interests.

You can manage cookies through Google Ads Settings or the Network Advertising Initiative.

Routine Information Collection

Our servers track basic visitor data, including IP addresses, browser details, timestamps, and referring pages. This information is not personally identifiable and is used for administrative purposes.

Data Sharing and Payments

We share information with third parties to fulfill orders, process payments, and provide services. Payment data processed through PayPal & Stripe may include:

• Name
• Email
• Address
• Phone
• Unique payment identifier

Refer to PayPal’s Privacy Policy and Stripe’s Privacy Policy for details.

Data Retention

If you leave a comment, it and its metadata are retained indefinitely for moderation purposes. Registered users can view, edit, or delete their profiles, except for usernames.

Your Data Rights

If you have an account or have left comments, you can request a copy of your personal data or its deletion, excluding data we must keep for legal purposes.

European Economic Area Residents

Under GDPR, EEA residents can access, erase, or restrict processing of their data. Contact us through our contact form to exercise your rights or to see advertising/analytical partners.

Controlling Your Privacy

To protect privacy, modify your browser settings to disable cookies. This may affect site functionality. Consult browser documentation for instructions.

Who on Our Team Has Access

Our team (Administrators and Shop Managers) can access order details and customer information to fulfill orders, process refunds, and provide support.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Your Contact Information

For privacy concerns or requests, contact us through our contact page.