RaffleHero Delivery Policy

At RaffleHero, we aim to ensure a seamless delivery process for all of our raffle winners. Please review our delivery policy below:

Delivery Timeframes

• Physical Prizes: Once a raffle concludes and a winner is announced, the prize will be dispatched within 5-7 business days. Delivery times may vary depending on your location, but standard UK shipping typically takes 3-5 business days.
• Instant Win Prizes: Instant win physical prizes follow the same rules as regular physical prizes. They will be dispatched within 5-7 business days, with standard UK shipping taking an additional 3-5 business days.
• Digital Prizes (e.g., vouchers or codes): Delivered via email within 24 hours of the raffle conclusion or instant win notification.

Shipping Providers

We partner with reliable carriers such as Royal Mail, DPD, and DHL to ensure timely and safe delivery of all items.

Shipping Costs

UK Deliveries: All deliveries within the UK are free of charge for raffle winners.

Tracking Information

Once your prize is dispatched, you will receive a confirmation email with tracking details to monitor your package’s journey.

Delivery Issues

• If you do not receive your prize within the expected timeframe, please contact our support team at [email protected], and we will assist you in resolving the issue.
• If a prize is damaged or lost in transit, RaffleHero will work with the delivery provider to replace the item or offer an equivalent solution at our discretion.

Delivery Restrictions

Some raffles may have restrictions based on location. These will be clearly stated in the raffle’s terms and conditions. If you reside in an area where we cannot deliver, an alternative prize or equivalent cash value may be offered.

Prize Collection

In certain circumstances, such as for high-value items or large-scale products (e.g., gaming PCs), we may offer the option for local collection. This will be arranged directly with the winner.